How do I sign up for a new account on Siri Collections?
On our home page at the top right hand corner you will see the option of Login / Register. Click on it and it’s a simple 2 step process to open a new account/ Existing Users.
How do I login to my account?
On the top Right Hand corner of our website, you would find an option to Login/ Sign up. Please click on this link and login using your registered email address and password.
How can I track my orders status, in my account?
After logging in to your account, on the Right side of the page you can see the option of Orders History. Click on it and you will see the list of orders you have made with us. You can click to the specific order and see its status.
I am unable to log in to My Account. Please help.
Please take a screen shot of the error message and send it across through an email. We will look into the issue and advise accordingly.
I have forgotten my password, Can you help?
Please click on Forgot Password link in the Login/Register Window, in the right hand side top corner of the website. You would receive an automated email with the password.
How will I know whether I am registered with you or not?
We will send you automated email confirming that you are registered with us along with your login ID and password.
What are the benefits of registering with Siri Collections?
You get a handful of benefits by registering with Siri Collections. You do not have to type the address, every time you want to place a new order. All addresses that you have, had orders shipped to, would be saved in the database. All measurements that you had given for your previous orders are saved in your account and you could simply use the same measurements for all orders. Tracking your order is also easy. All that you need to do is just login to your account and get to know the status. All order related tickets sent to you are saved in your account, thereby giving you a snap shot of all order related information.
PLACING AN ORDER
How do I place an order?
You may follow the following steps to place an order on our website:
- Select the product which you are interested in (Fill in all required details in the Order form)
- Add the item(s) to Shopping Cart
- Click on Proceed to checkout option
- Login with your account details.
- Enter the correct billing address.
- Enter the shipping address and select a payment mode to proceed with the payment.
- Click on Place order and complete the payment.
- Once your payment is successful your Order ID will be generated.
What are the different payment modes that you offer?
We accept payments through all major Credit/ debit cards, PayPal, CC Avenue.
Can the billing and shipping address be different?
Yes, the billing and shipping address can be different. Please specify the shipping address in the shipping address column, in the order form.
My country does not have Pin Code, what do I do?
Please fill the Pin Code column with 00 and specify in the special instructions column, that your country does not have pin codes.
Where do I change the currency?
You could choose to change the currency, by clicking the currency link in the product details page, displayed near the product cost. We accept different currencies.
Will I receive the exact blouse as the model is wearing?
There are few items on the website on which the blouse worn by the model is for photography purpose. Hence, we provide matching blouse for those items which may differ from the one model is wearing.
I have placed my order. When will I receive it?
The time to ship of all the items is mentioned on the website.
How will my order be delivered to me?
We are deliver orders through reputed courier companies. You will be providing tracking # too after the order is dispatched.
How will I know if order is placed successfully?
Once your order is successfully placed on our website, you will receive a confirmation email from us. You can also login to the My Account section and check the status of your order.
Do you take orders over phone?
At present we do not take orders over phone. We request you to place the order through our website.
I am placing an order to gift someone. Will she receive the price information too?
We will try not to attach the invoice but generally because of the prevalent regulations we send the invoice along with the product.
Can I add an item after I have placed my order?
Request you to place a fresh order for the item you choose to purchase.
How do I check the current status of my orders?
Checking your order status is very easy. You need to log in to the My Account section and click the Orders History tab. The order, and item, status will be available there.
What are the delivery times of my order?
The product will be dispatched within 1 working day of placing the order. An additional 5-7 working days (Depending on the location) are required to deliver the product at your doorstep.
In My Account I can see all the items with different status, what is it?
This indicates that the item is in process in our workshop and will be shipped soon.
How will I know when my order is shipped?
You will receive an auto-generated email from us with details of the item which has been shipped along with the tracking details.
Why my order was partially shipped?
This can happen as different items have different processing time. Items which get ready first are shipped to you separately.
Can you ship the product, faster than the time to ship given on the website?
For priority requests, we can try for our best. But we cannot assure that we can make the delivery as per your request at your doorstep. Sometimes the product takes their due time in processing.
I want a part of my order to be shipped in USA/UK/AUS/Other Countries. Is it possible?
Due to differences in Shipping Costs, we cannot ship items from one order to two shipping addresses. IF you need delivery at two locations, we request you to place two orders
The product that I wanted to order is no more available. What you can say about this?
As our products are very fast moving, there are possibilities, the product is sold out. Please email us with the product code or the specifications of the product, like the color/ cost etc. We shall try locating the product for you.
How can I place an order of an item in multiple pieces?
All you need to do is provide us the item code and the required number through an email so that we can check and inform you about the availability of products.
Do I need to type the address, every time I want to place a new order?
If you a registered user at Siri Collections and has already placed an order with us, you need not type the address every time you want to place an order. All addresses to which, orders were shipped earlier would be saved in your login and you can choose one of them as your shipping address. However, if it’s a new address to which you wish to ship your order, you would have to input the same in the order form page.
Do the shipping charges include Customs/ VAT/ Local taxes?
No, the shipping charges that we collect are freight charges and do not include any Customs/ VAT/ Local taxes, as they are solely under the discretion of the local government. If at all there are any charges in this regard, customer has to take care of those charges.
I saw an offer on your website yesterday; I do not see it today.
Offers and deals are time bound and it would not be possible to avail an offer after it has been taken off the website.
DISCOUNTS AND COUPON CODES
Do you provide any discount; other websites provides a lot of discounts.
We offer our products at a very reasonable price and we are not in practice of offering discount on regular items. Our mission is to give our customers fresh fashion at genuine prices. We would also like to introduce our Sale section. You may find items ranging from 10% to 30% discount. You may check our Sale Section.
I want to use two discount codes at a time. Can I?
Only one discount code can be used at a time to place an order. We will update you if there are any changes in future.
I have a 5% off coupon with me, how can I use it on my current order which is already placed?
Sorry, it's not possible to apply the code in already place order. But the 5% discount code will remain valid for 1 month from the date of issued, so you can always use the same on your future purchase with us.
Can I use discount codes even if the item I am buying is on sale?
As the item is already on sale and on a discounted price, any additional discount will not be applicable to it.
When I use a discount code on the site, I am shown a discount coupon expired?
All discount codes are subject to expiry. We request you to email us the code so that we can check the same from our side, and update you on it.
Items are beautiful but the price is quite high. Can I get a discount?
We offer all our products at very competitive price keeping the quality standards in mind. However, we do offer various promotions from time to time and also have a separate sale section for items with discount.